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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
txlisad
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Level 1
10-04-202101:56 PM
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Product: HP Envy Photo 6200
Operating System: macOS 11.0 Big Sur
My printer suddenly went "offline" and nothing I do reconnects it. I've disconnected the printer, that doesn't help. I can print from my iPhone but not my iMAC. The HP Smart app shows it is connected. Under Printer and Scanners - it shows it is ready to print 1 job and is "looking for printer" but is doing nothing. This is SO frustrating. It was working just fine then one day it just stopped working.
And I can't figure out how to disconnect the printer from my iMac to reinstall it. I can't even disconnect my old printer that I haven't used in years and is no longer connected to this iMac.
Tags (3)
- Tags:
- CAN'T PRINT
- HP ENVY Photo 6200
- MacOS 11.0 Big Sur
View All (3)
Category:
- Can't print
5 people had the same question
I have the same question
1 REPLY 1
Betty0610
24,059 1,468 1,348 2,329
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10-07-202112:26 PM
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@txlisad
Let's try the below steps tosee if that helps -
1.) Remove All Barriers:Certain building materials can get in the way of weaker signals like Bluetooth. Metal, bulletproof glass, concrete, and plaster are particularly bad, and marble, plaster and brick aren’t great easy. So if you’re really struggling with interference, your first step should be to move your Bluetooth devices away from these materials. That means no brick walls between you and your devices, and definitely no metal desks!
2.) Change Router Channel:If you have an Apple router and you’re constantly getting interference with your WiFi, try rebooting it. Upon restart, the station will search for a new channel. Specifically, a different channel than the one your Bluetooth devices is using to communicate. If you don’t have an Apple router, you may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best.
3.) Move Closer to Your Router:If you often find that you’re getting interference when talking on a wireless headset while on a WiFi call (you’ll know because you’ll hear static), try moving closer to your router. This will give you a more robust WiFi connection, so the Bluetooth frequency can’t overpower it.
4.) Get Away From Microwaves and Fluorescent Lighting:Both emit frequencies of 2.4GHz, and moving away from them will distance you from the source.
I'd like to know the following to isolate the issue further-
1.) Are the printer and Mac connected to the same network?
2.) Is your router dual-band enabled i.e., both 2.4GHz and 5GHz?If yes, make sure the dual band has different SSIDs for 2.4G and 5G networks.
3.) What is the distance between the router and the printer?
4.) Is there an antivirus software installed on your Mac?
5.) Could you perform aping test and let me know the results?Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.
Perform a ping test to check the connectivity
- Click Applications > Utilities > Terminal.
- type ping "IP address" and press enter
Wait until 10 pings have been performed and then press ctrl c on the keyboard and hit return.
The results will appear .
Share the ping test results.
The wireless status menu on your Macshould also give us quite a lot of information that would help us identify the issue.You can press and holdoption-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera.Share the ping test results and the screenshotwith us.
Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.Bonjourlocates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Thanks!
Have a great day!
I am an HP Employee
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